Frequently Asked Questions:

What Certifications Do You Have?

The Loft Group is a 100% Female, Minority Business.  We are DBE, HubZone, WOSB, & EDWOSB Certified.

Are you insured?

Yes, The Loft Group is fully insured with 2,000,000 liability insurance to protect your business and to give you peace of mind.

What Areas Do You Service?

We provide commercial cleaning services throughout the USA. 

What Is Included In Your Cleaning Service?

We custom tailor our services to your needs.  We will review a daily task/work log with you ahead of time, so you get exactly what you need, and are not spending money on services that are not important to you.

What Is Green Cleaning?

We pamper all our clients with our Eco-Friendly cleaning.   We use all all natural cleaning products and efficient green cleaning techniques.  This gives you the peace of mind that you receive top notch service that will not harm your environment. 

Do You Furnish The Cleaning Supplies?

Yes. We furnish everything needed to clean your business.

Will I Have The Same Cleaning Person Each Visit?

While we cannot guarantee it, we always strive our best to make sure you have the same professional, quality cleaners servicing your building.  

Can You Do After Hours Cleaning?

Some customers prefer scheduling cleaning appointments while they are in the office, while others like to have their offices clean after hours. This is up to you. Regardless of your schedule, you are certain to receive superior service - guaranteed!

What If I Am Not Satisfied With My Cleaning?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

How And When Do I Pay For My Cleaning Services?

We will invoice you on a monthly basis.  We accept most major credit cards, debit card payments and payment by check or cash. If you would like to pay for services using your credit card, please ask us to invoice you electronically.